Last updated: 1 July 2026
We want you to love every Shizenta piece. If something isn’t right, our returns process is simple, fair, and designed around you.
7-Day Easy Returns
You may request a return within 7 days of delivery for ready-to-ship products, provided the item is unused, undamaged, and in its original packaging.
How to Initiate a Return
Go to My Account → My Orders, open the order, and select “Request Return”, or write to us with your order number. Our team will schedule a pickup at no cost to you.
Refund Timeline
Once your return is received and quality-checked, refunds are processed to your original payment method within 5–7 business days.
Cash-on-delivery orders are refunded via bank transfer or store credit, as you prefer.
Damaged or Defective Items
If your piece arrives damaged, notify us within 48 hours with photographs. We will arrange a free replacement or full refund — whichever you choose.
Non-Returnable Items
Bespoke, customised, and made-to-order pieces cannot be returned unless they arrive damaged or defective, as they are crafted uniquely for you.
Need Help?
Our care team is happy to help at care@shizenta.com or on +91 22 4000 1234, Monday to Saturday, 10am–7pm IST.